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Central Security Group - Cancel monitoring

Lied to by person on phone. I want to cancel and no longer get billed and they are refusing my request
2.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1373995
Several months ago my system started beeping loudly all the time and the read out on the control box said it was offline. I called and asked how to get it to stop beeping and get it back on line. Your tech told me that the batteries must be dead and that I needed to...
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1.6
I didn't like
  • Unable to cancel contract
#1333966
After 10 years with this company, I asked for them to upgrade their faulty and outdated equipment. They did so and proceeded to increase their monthly bill to $40 from $24. We subsequently moved. I called them on 6/12/17 to cancel. The man I talked with told me to...
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#1224655
I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June...
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Anonymous
Mimi Conklin

I was contacted by Central Security Group to discuss resolution. I was told that my complaint and desired resolution would be presented for review and that I would be contacte...

CSGCares
CSGCares
Central Security Group Verified Representative

We are having trouble locating your account based on the information available to us. Please email us at csgcares@centralsecuritygroup.com and provide your name and phone numb...

2.6
I didn't like
  • Poor customer service
  • Would not honor cancellation
#1205900
Our company underwent CEO's. Dealing with Central Security Group was a nightmare in getting old personnel removed and new personnel on the account. Spent a month trying to just get access to this account in order to cancel, and was actually charged an additional month...
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1.0
#1164712
We purchased a security system in July 2015, and signed a two year contract with Central Security Group. We moved and tried to cancel in December of 2017. First we were told we needed to pay 1XX.xx to buyout the contract over the phone. The letter we received from them...
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2.4
I liked
  • Always call when alarm rings
I didn't like
  • Would not honor cancellation
#1141063
This guy came to my door he offered me CSG security at the same price as I was paying for ADT and would give me the great cams up to 4 of them for free, all I had to do is display a med-large bright yellow sign in my yard visable from the street advertising these cams...
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1.0
#1110079
I fulfilled my home alarm contract in April, 2016. Without contacting me, they extended my contract I do not want and have had no service for a year. I contacted them by phone to cancel, and they asked me to email them. They acknowledged receiving my email and then...
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CSGCares
CSGCares
Central Security Group Verified Representative

Hi there,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...

Anonymous
Anonymous

I too am victim of CSG unfair charges. I fulfilled my 3 year contract and then some and when I contacted them that I was selling my home they indicated to me that I was liab...

1.0
I didn't like
  • Would not honor cancellation
  • Unable to cancel contract
#1006229
I have service with Central Security Group now for over 2 years. The battery has died twice. The technician resolution to the problem is sending someone out to service the system a week later; which is not reasonable. This will leave my home unsecured for a week. I...
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CSGCares
CSGCares
Central Security Group Verified Representative

Hi There,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...

1.3
I didn't like
  • Auto renewal that requires a written cancellation
  • Product or customer service
  • Contract resolution issues
#1000936

Contact Central Security Group

Mailing Address:
Central Security Group - Nationwide, Inc.
2448 E. 81st St. Suite 4300 9830 S. 51st St, Suite A126 Phoenix, AZ 85044
Tulsa, OK 74137
USA
Phone:
(888) 642-4567
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Similar to Central Security Group

Terrible, terrible, TERRIBLE COMPANY. My mom had the account with Central Security Group (CSG) and in May 2016, she called to cancel (as the contract and website states you can do). The person from CSG demanded that she put it in writing. In September 2016, she finally...
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#999064