Central Security Group Reviews and Complaints
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Central Security Group - Cancel monitoring
Lied to by person on phone. I want to cancel and no longer get billed and they are refusing my request
Several months ago my system started beeping loudly all the time and the read out on the control box said it was offline. I called and asked how to get it to stop beeping and get it back on line. Your tech told me that the batteries must be dead and that I needed to...
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I didn't like
- Unable to cancel contract
After 10 years with this company, I asked for them to upgrade their faulty and outdated equipment. They did so and proceeded to increase their monthly bill to $40 from $24. We subsequently moved. I called them on 6/12/17 to cancel. The man I talked with told me to...
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I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June...
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I didn't like
- Poor customer service
- Would not honor cancellation
Our company underwent CEO's. Dealing with Central Security Group was a nightmare in getting old personnel removed and new personnel on the account. Spent a month trying to just get access to this account in order to cancel, and was actually charged an additional month...
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We purchased a security system in July 2015, and signed a two year contract with Central Security Group. We moved and tried to cancel in December of 2017. First we were told we needed to pay 1XX.xx to buyout the contract over the phone. The letter we received from them...
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I liked
- Always call when alarm rings
I didn't like
- Would not honor cancellation
This guy came to my door he offered me CSG security at the same price as I was paying for ADT and would give me the great cams up to 4 of them for free, all I had to do is display a med-large bright yellow sign in my yard visable from the street advertising these cams...
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I fulfilled my home alarm contract in April, 2016. Without contacting me, they extended my contract I do not want and have had no service for a year. I contacted them by phone to cancel, and they asked me to email them. They acknowledged receiving my email and then...
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CSGCares
Central Security Group Verified Representative
Hi there,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...
Anonymous
I too am victim of CSG unfair charges. I fulfilled my 3 year contract and then some and when I contacted them that I was selling my home they indicated to me that I was liab...
I didn't like
- Would not honor cancellation
- Unable to cancel contract
I have service with Central Security Group now for over 2 years. The battery has died twice. The technician resolution to the problem is sending someone out to service the system a week later; which is not reasonable. This will leave my home unsecured for a week. I...
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CSGCares
Central Security Group Verified Representative
Hi There,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...
I didn't like
- Auto renewal that requires a written cancellation
- Product or customer service
- Contract resolution issues
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Terrible, terrible, TERRIBLE COMPANY. My mom had the account with Central Security Group (CSG) and in May 2016, she called to cancel (as the contract and website states you can do). The person from CSG demanded that she put it in writing. In September 2016, she finally...
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I was contacted by Central Security Group to discuss resolution. I was told that my complaint and desired resolution would be presented for review and that I would be contacte...
We are having trouble locating your account based on the information available to us. Please email us at csgcares@centralsecuritygroup.com and provide your name and phone numb...