filters
product:
Show

With Official Company Response

After my alarm went down for a couple weeks with no attempt by CSG and local guys to repair, I cancelled their service in writing and had another service put in. They continued to bill for full service for several months and then turned over to a collection agency when...
Read more
CSGCares
Central Security Group

Dear Customer,Thank you for bringing your concern to our attention. I understand you've had a difficult experience canceling your account. We would like to apologize and take ...

With Official Company Response

I changed Alarm Company in May, and they have been trying to bill me every month. I have sent them registared mail 3 or 4 different times, telling them to quit monitoring my system I have a different company now. I have talked to them 5 times about it. I have not...
Read more
CSGCares
Central Security Group

Dear Customer, First we want to apologize for the frustration you describe. What you are describing is definitely not the kind of service we pride ourselves on. We hope that ...

#735225
A simple move to a new house and transfer my alarm. CS is trying to get me to sign a three year contact, and since they couldn't, they are being very difficult in reactivating my Alarm at my new home. 6 calls in with a tech standing in my house and three supervisors...
Read more
CSGCares
Central Security Group

Dear Customer,Thanks for contacting CSG on Pissed Consumer. We thank you for this important feedback as we continue to grow and learn more about our customers needs. Would you...

2.0
#709796

With Official Company Response

I moved out of my house April 2015 I'm not sure why but the security service was never turned off. I spoke with the sales rep and a "supervisor" about moving the service to the new house, in the end I didn't use SCG because they would not honor the price I was...
Read more
CSGCares
Central Security Group

Dear Customer,Thank you for bringing this to Central Security Group's attention. The support concerns you are describing sound like the opposite of our goal to provide world c...

With Official Company Response

Dont go to this company. They over charge you in your and try and make it seem as if you dont pay. Then when you pay your contract in full becasue yiu want to close it out and you tell them they say they wont cancel the contract although you have written and verbally...
Read more
CSGCares
Central Security Group

Hello,Thank you so much for bringing this to our attention! We want to assure you that this experience is not at all indicative of the high level of customer service fueled by...

1.1
#662895

With Official Company Response

This is the worst security company I've ever had. Their customer service is disrespectful, they take months to fix any problem with your system, and good luck if it get fixed. I've been without service for a month, and nothing have been done about it. I called them 4...
Read more
CSGCares
Central Security Group

Dear Customer,Thank you for bringing your concerns to our attention. We are very alarmed at what you are describing in your review as it is far from the typical experience mos...

1.0
I didn't like
  • Worst
#661636