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This guy came to my door he offered me CSG security at the same price as I was paying for ADT and would give me the great cams up to 4 of them for free, all I had to do is display a med-large bright yellow sign in my yard visable from the street advertising these cams...
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1.0
#1110079
I fulfilled my home alarm contract in April, 2016. Without contacting me, they extended my contract I do not want and have had no service for a year. I contacted them by phone to cancel, and they asked me to email them. They acknowledged receiving my email and then...
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CSGCares
CSGCares
Central Security Group Verified Representative

Hi there,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...

Anonymous
Anonymous

I too am victim of CSG unfair charges. I fulfilled my 3 year contract and then some and when I contacted them that I was selling my home they indicated to me that I was liab...

1.0
I didn't like
  • Would not honor cancellation
  • Unable to cancel contract
#1006229
I have service with Central Security Group now for over 2 years. The battery has died twice. The technician resolution to the problem is sending someone out to service the system a week later; which is not reasonable. This will leave my home unsecured for a week. I...
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CSGCares
CSGCares
Central Security Group Verified Representative

Hi There,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...

1.3
I didn't like
  • Auto renewal that requires a written cancellation
  • Disappointing service call technicians
  • Product or customer service
#1000936
Terrible, terrible, TERRIBLE COMPANY. My mom had the account with Central Security Group (CSG) and in May 2016, she called to cancel (as the contract and website states you can do). The person from CSG demanded that she put it in writing. In September 2016, she finally...
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#999064
I was living in Austin, TX in 2014-2015 and had to move back home in New Mexico to care for my very ill mom and found out I would still have to pay for the services for 2 years??? this was never mentioned to me when I signed up with this company that has no compassion...
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CSGCares
CSGCares
Central Security Group Verified Representative

Hi There,We would be happy to look into this issue further. Please send us a private message or email us at csgcares@centralsecuritygroup.com with your phone number and verbal...

#974449
I got rip off by this company. I sent termination notice to Central Security Group on Nov 1st 2016. As today Nov 29, I found out they continue to deduct money from my checking account on Nov 29, 2016. I made a phone call the customer service about the billing. The...
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CSGCares
CSGCares
Central Security Group Verified Representative

Dear Valued Customer,We are sorry to hear you're unsatisfied and definitely want to look into your concerns immediately, as we pride ourselves on being very transparent about ...

#963670
I was told my contract can be cancel anytime after 3 yrs as long i ask give a 30 day notice. I got call them central security tell me that i need to upgrade my equipment or it will stop working. In order to renew equipment, I am going to have to renewal for 3 yrs. I...
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Anonymous
Anonymous

If your system was originally sold to you by a Authorized Dealer. You should have called the person who sold you the system 30days before your contract expires. The Dealer/ Sa...

Anonymous
Anonymous

I'm not going to explain how I know this. Read your original contract. You have to notify CSG at least 30 days before your contract expires. If you don't there is an automatic...

1.0
I liked
  • Fraud
  • Rip-off contracting
I didn't like
  • Poor customer service
  • Misrepresentation of contract
  • Unable to cancel contract
#960309
central security group representatives say one thing & when you decide to cancel you can have to pay up to one or more years after.. It is hard to believe this is legal in Calif as it automatically renews up to one year unless you cancel 30 days prior to renewal, if...
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CSGCares
CSGCares
Central Security Group Verified Representative

Dear Valued Customer,We are sorry to hear you're unsatisfied and definitely want to look into your concerns immediately, as we pride ourselves on being very transparent about ...

1.0
I liked
  • Rip-off contracting
I didn't like
  • Misrepresentation of contract
#958593
Like many others, I had a 3 year contract with Central Security Services and the contract amount was completely fulfilled. In my case, CSS did not even install my equipment. I owned my equipment which I installed when our home was built. We sold our home and I...
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CSGCares
CentralSecurityGroupCares
Central Security Group Verified Representative

Dear Valued Customer,I'm sorry to hear about this issue. If you would please send us a private message or email us at csgcares@centralsecuritygroup.com with your address and p...

Signed a 3 year contract and waited the appropriate 3 years to cancel since service has never worked properly and they can't fix it. Was told I waited too long to cancel and I had been automatically renewed for an additional 12 months. Apparently you have to give...
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CSGCares
CSGCares
Central Security Group Verified Representative

Dear Valued Customer,We are sorry to hear you're unsatisfied and definitely want to look into your concerns immediately, as we pride ourselves on being very transparent about ...

1.0
I didn't like
  • Contract resolution issues
  • Would not honor cancellation
  • Poor customer service
#940262