Central Security Group
Central Security Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Central Security Group has 1.7 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fraud, Rip-off contracting, Always call when alarm rings.
Cons: Poor customer service, Unable to cancel contract, Would not honor cancellation.Recent recommendations regarding this business are as follows: "Great company, great value".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Central Security Group has 1.7 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fraud, Rip-off contracting, Always call when alarm rings.
Cons: Poor customer service, Unable to cancel contract, Would not honor cancellation.Recent recommendations regarding this business are as follows: "Great company, great value".
Most users ask Central Security Group for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaQuestion about system
User's recommendation: Great company, great value
I need to stop automatic payments
Preferred solution: Let the company propose a solution
No usen este Sistema de Seguridad
Preferred solution: Let the company propose a solution
Canceling service
- Fraud
- Poor customer service
Preferred solution: Full refund
No reponse
- Contract resolution issues
- Poor customer service
Cancel monitoring
Inoperable system
Several months ago my system started beeping loudly all the time and the read out on the control box said it was offline. I called and asked how to get it to stop beeping and get it back on line. Your tech told me that the batteries must be dead and that I needed to change them. I had no idea that my system ran on batteries! I have yet to be able to find anyplace on the control box where batteries could be changed. I have been paying for a system since April until now that is broken. Could I please get somebody to come out and see what is wrong with my system? If not, could I please be released from my contract so I could go to a different company?
Thank you,
Darlene Moore
1443 Queen Annes Dr.
Burleson, Texas 76028
817-688-****
- Unable to cancel contract
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tulsa, OklahomaSCAM! They will bill you FOREVER!
- Poor customer service
- Would not honor cancellation
Preferred solution: Full refund
Phone calls
Wow! What a terrible experience!
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCentral Security Group Falsly Extend our Contract
- Always call when alarm rings
- Would not honor cancellation
Preferred solution: cancel the service with no additional charges or fees.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tulsa, OklahomaWas lied to fro. The beginning!
TERRIBLE CUSTOMER SERVICE
Our company underwent CEO's. Dealing with Central Security Group was a nightmare in getting old personnel removed and new personnel on the account.
Spent a month trying to just get access to this account in order to cancel, and was actually charged an additional month just because the company was taking its time having me do ten different things every different day to gain access to this account.
While speaking to representatives on the phone one guy would have all the documentation needed to proceed with cancellation and change of administrator, then the next person I get transferred to has no documents. TERRIBLE TERRIBLE CUSTOMER SERVICE I DO NOT RECOMMEND
Preferred solution: Let the company propose a solution
Central Security Group won't cancel my alarm service
- Would not honor cancellation
- Unable to cancel contract
Preferred solution: Full refund
Bad System and Poor Service
I have service with Central Security Group now for over 2 years. The battery has died twice.
The technician resolution to the problem is sending someone out to service the system a week later; which is not reasonable. This will leave my home unsecured for a week. I also was never told that my contract was automatically auto renewal...until I tried to cancel my contract. This text is to inform all that read, a written notice is required before they will cancel the contract.
This has truly been a lesson learned. This company will fold soon.
The secondary name to this company is Smith. I am not sure why they have two names, maybe they had such bad ratings that they changed the name to generate new customers under a new name.
- Product or customer service
- Auto renewal that requires a written cancellation
- Disappointing service call technicians
Preferred solution: Let the company propose a solution
Don't even know what to say to this company
- Fraud
- Rip-off contracting
- Misrepresentation of contract
- Unable to cancel contract
- Poor customer service
Preferred solution: let me cancel service without any charge.
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I was contacted by Central Security Group to discuss resolution. I was told that my complaint and desired resolution would be presented for review and that I would be contacted within 24 hours. They never called me back, it's been weeks...
We are having trouble locating your account based on the information available to us. Please email us at csgcares@centralsecuritygroup.com and provide your name and phone number? Thank you for your feedback and we will keep an eye out for your email and will have a member of management contact you as soon as it is received.Sincerely,CSG Team