Central Security Group Complaints and Reviews

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  • Customers like
    • Always call when alarm rings1
  • Customers don't like
    • Refuse to honor the contract1

My mother is 77 years old with dementia. She was forced to sell her home and move into a nursing home and Central Security refuses to void the contract at her home Add comment

  • Mar 31
  • Home Security
  • Mesa, Arizona
  • Contract
  • 1
  • 1
  • 221
  • REVIEW RATING 4/5

Had Central Security since 2009, installed a new system with my cable company due to my current system being outdated and faulty. When I went to cancel they told me I was in a automatic renewal period for another five months. On the contract it doesn't have a time frame just that you can cancel with notice. Spoke with a supervisor, didn't care they are still going to charge me for five months.... Read more

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  • Mar 03
  • Home Security
  • Fayetteville, North Carolina
  • Cancellation Policy
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

When I purchased my new home Bryan Leaphart came by to promote the Honeywell alarm system equipment and security. He claimed that the corporation was one of the best and stood by their product. He stated that there was a military clause and that the equipment even after receipt of military orders would be free and I wouldn't be penalized and released from contract upon proof of orders. When I... Read more

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  • Jan 27
  • Home Security
  • Tucson, Arizona
  • Home Security Services
  • 107
  • REVIEW RATING 4/5

This is a horrible company with no integrity. They ripped me off for $250 and continue to bill me even though they are fully aware that they do not monitor my alarm. When I tried to call to straighten it out, they hung up on me, put me on hold and never came back to my call several times, and then they told me the whole thing was straightened out and that they would let me out of the contract... Read more

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  • Dec 06, 2014
  • Home Security
  • San Antonio, Texas
  • Security System
  • 1
  • 1
  • 112
  • REVIEW RATING 4/5

Displeased is an understatement. Had a "new and improved" CSG unit installed. Not even 3 months with new system and it suffered a battery failure!? House was unarmed 4 days before CSG would send a tech to fix!! And we have a "warranty"!! Stay away from this security company! Read more

Was this review helpful? 0 1

  • Nov 20, 2014
  • Home Security
  • Katy, Texas
  • Service Contract
  • 165
  • REVIEW RATING 4/5

I HAD 3 YEARS CONTRACT WITH THEM CALLED THEM 2 MONTHS BEFORE EXPITED SAID YOU HAVE TO QAIT FOR TILL TERMS SO I CONTINUED AS MONTH TO MONTH AFTER IT EXPIRED AFTER I CALLED THAT I WANTED TO CLOSE THE ACCOUNT THEY SAID YOU HAVE ONE MORE YEAR OF SERVICE LEFT SAID WE AUTOMATICTLY RENEW IF NOT CANCELLED ON EXACT DATE THEY NEVER SAID WHEN WE JOINED THEM FOR 3 YEARS AS I COMPLETED AND THEY MAKE YOU... Read more

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  • Oct 29, 2014
  • Advertisements and Cons
  • Houston, Texas
  • Billing
  • 143
  • REVIEW RATING 4/5

This company is obviously doing the same thing to all of us...it keeps billing you when you don't want the service and when you cancel, the bills just keep coming..I have called several times and have paid for over a year of service that I never wanted..the company tells me that I have not cancelled properly though I have done everything I can to comply with their terms of cancellation...I have... Read more

Was this review helpful? 1 0

  • Oct 03, 2014
  • Home Security
  • Mckinney, Texas
  • Security Alarm Contract
  • 289
  • REVIEW RATING 4/5

We have been with them for almost 8 yrs. The middle of Sept. 2014 I called to cancel my service, I emailed them as requested by them to cancel in writing. I still am receiving bills. I was told my contract rolled over each year. My original signed contract was for a 3 year period and we are way past that now. I told them we are moving. They don't care. I spoke to a supervisor who repeated that... Read more

Was this review helpful? 2 0

  • Sep 12, 2014
  • Home Security
  • Alarm System
  • 2
  • 2
  • 104
  • REVIEW RATING 3/5

Since Day One in April 2013 my system has not worked properly, they sent a Tech. report ticket and the guy called 2 weeks later. Said system was okay, but continue to have same problem, signal goes through cell towers. No test back received and when alarm is triggered, no response from CSG. Problem is intermittent and they don't have qualified Techs. to service equipment or even answer calls.... Read more

Was this review helpful? 0 0

  • Aug 29, 2014
  • Home Security
  • Phoenix, Arizona
  • Contract Cancellation
  • 234
  • REVIEW RATING 4/5

After 2 sales contracts that fell through, I finally had a contract to sell my investment property served by CSG. I was a bit gunshy about cancelling the alarm contract, given the recent past. When I finally did cancel the alarm contract, it was 4 days into the service month and 4 days after the contract ended. [I had notified CSG a couple of months earlier to go to a month-to-month upon... Read more

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