Central Security Group Complaints and Reviews

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Central Security Group
Main address: PO Box 2153 35287-0002 Birmingham AL
1-888-642-4567, 832-794-6767, (918) 838-2715, jonathanlacayo@rocketmail.com
  • 51 complaints
  • $38.5K claimed losses
  • $755 average
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  • Sep 12
  • Home Security
  • Alarm System
  • 19

Since Day One in April 2013 my system has not worked properly, they sent a Tech. report ticket and the guy called 2 weeks later. Said system was okay, but continue to have same problem, signal goes through cell towers. No test back received and when alarm is triggered, no response from CSG. Problem is intermittent and they don't have qualified Techs. to service equipment or even answer calls.... Read more

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  • Aug 29
  • Home Security
  • Phoenix, Arizona
  • Contract Cancellation
  • 74

After 2 sales contracts that fell through, I finally had a contract to sell my investment property served by CSG. I was a bit gunshy about cancelling the alarm contract, given the recent past. When I finally did cancel the alarm contract, it was 4 days into the service month and 4 days after the contract ended. [I had notified CSG a couple of months earlier to go to a month-to-month upon... Read more

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  • Jul 31
  • Home Security
  • Wrong Phone Number
  • 66

CENTRAL SECURITY GROUP has ONE phone number. We cannot reach them AT ALL. My alarm is currently going off and the cops are showing up at MY PLACE OF BUSINESS!!!! We cannot reach them and have no PRIOR information on them at ALL. I am extremely FRUSTRATED, DISPLEASED, ANGRY, LIVID. YOU HAVE JUST LOST A CUSTOMER. ON THE OTHER HAND, I am now not as angry. This really worked. This is great therapy.... Read more

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  • Jul 28
  • Home Security
  • Sensors Repair
  • 71

So my sensors never were repaired despite numerous calls to repair. They took the call but no one ever showed up and no follow up call. I was certainly paid attention to on the monthly billing but not to deliver what I had been paying for. So I then tried to cancel the service; despite very responsive and kind customer service reps., the service continued until finally I got a note that the... Read more

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  • Jul 22
  • Home Security
  • Bad Customer Assistance
  • 61

I will just say these people are Idiots ALL OF THEM!! I feel like I have to try to help other people avoid these ***, non caring, rip off artists. I don't want to wright a novel about this, so I will tell you I had 4 alarm systems with these people before I realized the kind of mistake I had made. I am still trying to get these problems fixed years later. I have gone as far as to pay one account... Read more

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  • Jul 14
  • Home Security
  • Houston, Texas
  • Home Alarm Service
  • 85

Several years ago my daughter need a security service because she and the kids were being left home alone while her husband was at work, my daughter and I contacted central security group and setup a plan for service to my daughters home, since that time my daughter and her husband have devoriced, I meaning the dad in this situation had just moved to the Houston Texas area last year tried to have... Read more

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  • Jul 01
  • Home Security
  • Webster, Texas
  • Security Alarm Contract
  • 1
  • 1
  • 67

This company is horrible. I signed up with Smith Monitoring and they subcontracted out to this company. I was a good customer and in good standing for years and when I sold my company and provided them with proof that I was no longer the owner of the property they told me that if the new buyer was not willing to take over the account that I would be charged the remainder of the contract. The new... Read more

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  • Jun 25
  • Home Security
  • Round Rock, Texas
  • Home Security System
  • 89

Prospective Contractor with Central Security Group Please Please consider my experience with them before you sign that contract. Today I am requesting that they send their account immediately to the collectors. The four complaints are: 1. They will sell to you hard sell at your house no matter your condition or concern. 2. They can make ‘apparently’ shoddy installations. 3. They ‘apparently’... Read more

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  • Jun 23
  • Home Security
  • Houston, Texas
  • Alarm Services
  • 66

Original contract was 2 years, at 2 years and 2 months I terminated my service but the fine print in the contract only allow you to cancel service at your anniversary date (with 30 days notice) or it automatically reviews for another year. Now they are billing me for monthly service even though the contract is cancelled. I actually have service with another provider so they are not providing any... Read more

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  • Jun 17
  • Home Security
  • Canton, Georgia
  • Bad Service
  • 59

TERRIBLE, HORRIBLE, NO GOOD, VERY BAD SERVICE! Do NOT sign a contract with this company. The alarm systems malfunction more than they work, the customer service is terrible and all they care about is getting another payment from you. Their so-called "warranty" covers nothing and they take days to get back to you before they even come out to look at a problem. My alarm system falsed three times in... Read more

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