1.9
  • ALWAYS CALL WHEN ALARM RINGs1 votes
Is this your company?
Please check our
business solutions

  • Dec 06
  • Home Security
  • San Antonio, Texas
  • Security System
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Displeased is an understatement. Had a "new and improved" CSG unit installed. Not even 3 months with new system and it suffered a battery failure!? House was unarmed 4 days before CSG would send a tech to fix!! And we have a "warranty"!! Stay away from this security company! Read more

Was this review helpful? 0 0

  • Nov 20
  • Home Security
  • Katy, Texas
  • Service Contract
  • 41
  • REVIEW RATING 4/5

I HAD 3 YEARS CONTRACT WITH THEM CALLED THEM 2 MONTHS BEFORE EXPITED SAID YOU HAVE TO QAIT FOR TILL TERMS SO I CONTINUED AS MONTH TO MONTH AFTER IT EXPIRED AFTER I CALLED THAT I WANTED TO CLOSE THE ACCOUNT THEY SAID YOU HAVE ONE MORE YEAR OF SERVICE LEFT SAID WE AUTOMATICTLY RENEW IF NOT CANCELLED ON EXACT DATE THEY NEVER SAID WHEN WE JOINED THEM FOR 3 YEARS AS I COMPLETED AND THEY MAKE YOU... Read more

Was this review helpful? 1 0

  • Oct 29
  • Advertisements and Cons
  • Houston, Texas
  • Billing
  • 54
  • REVIEW RATING 4/5

This company is obviously doing the same thing to all of us...it keeps billing you when you don't want the service and when you cancel, the bills just keep coming..I have called several times and have paid for over a year of service that I never wanted..the company tells me that I have not cancelled properly though I have done everything I can to comply with their terms of cancellation...I have... Read more

Was this review helpful? 1 0

  • Oct 03
  • Home Security
  • Mckinney, Texas
  • Security Alarm Contract
  • 148
  • REVIEW RATING 4/5

We have been with them for almost 8 yrs. The middle of Sept. 2014 I called to cancel my service, I emailed them as requested by them to cancel in writing. I still am receiving bills. I was told my contract rolled over each year. My original signed contract was for a 3 year period and we are way past that now. I told them we are moving. They don't care. I spoke to a supervisor who repeated that... Read more

Was this review helpful? 2 0

  • Sep 12
  • Home Security
  • Alarm System
  • 2
  • 2
  • 58
  • REVIEW RATING 4/5

Since Day One in April 2013 my system has not worked properly, they sent a Tech. report ticket and the guy called 2 weeks later. Said system was okay, but continue to have same problem, signal goes through cell towers. No test back received and when alarm is triggered, no response from CSG. Problem is intermittent and they don't have qualified Techs. to service equipment or even answer calls.... Read more

Was this review helpful? 0 0

  • Aug 29
  • Home Security
  • Phoenix, Arizona
  • Contract Cancellation
  • 139
  • REVIEW RATING 4/5

After 2 sales contracts that fell through, I finally had a contract to sell my investment property served by CSG. I was a bit gunshy about cancelling the alarm contract, given the recent past. When I finally did cancel the alarm contract, it was 4 days into the service month and 4 days after the contract ended. [I had notified CSG a couple of months earlier to go to a month-to-month upon... Read more

Was this review helpful? 1 0

  • Jul 31
  • Home Security
  • Wrong Phone Number
  • 99
  • REVIEW RATING 3/5

CENTRAL SECURITY GROUP has ONE phone number. We cannot reach them AT ALL. My alarm is currently going off and the cops are showing up at MY PLACE OF BUSINESS!!!! We cannot reach them and have no PRIOR information on them at ALL. I am extremely FRUSTRATED, DISPLEASED, ANGRY, LIVID. YOU HAVE JUST LOST A CUSTOMER. ON THE OTHER HAND, I am now not as angry. This really worked. This is great therapy.... Read more

Was this review helpful? 0 1

  • Jul 28
  • Home Security
  • Sensors Repair
  • 101
  • REVIEW RATING 3/5

So my sensors never were repaired despite numerous calls to repair. They took the call but no one ever showed up and no follow up call. I was certainly paid attention to on the monthly billing but not to deliver what I had been paying for. So I then tried to cancel the service; despite very responsive and kind customer service reps., the service continued until finally I got a note that the... Read more

Was this review helpful? 0 0

  • Jul 22
  • Home Security
  • Bad Customer Assistance
  • 88
  • REVIEW RATING 4/5

I will just say these people are Idiots ALL OF THEM!! I feel like I have to try to help other people avoid these ***, non caring, rip off artists. I don't want to wright a novel about this, so I will tell you I had 4 alarm systems with these people before I realized the kind of mistake I had made. I am still trying to get these problems fixed years later. I have gone as far as to pay one account... Read more

Was this review helpful? 1 0

  • Jul 14
  • Home Security
  • Houston, Texas
  • Home Alarm Service
  • 118
  • REVIEW RATING 4/5

Several years ago my daughter need a security service because she and the kids were being left home alone while her husband was at work, my daughter and I contacted central security group and setup a plan for service to my daughters home, since that time my daughter and her husband have devoriced, I meaning the dad in this situation had just moved to the Houston Texas area last year tried to have... Read more

Was this review helpful? 0 0

More results for "central security group"

Categories Results

Product Results

 
×
You are reading about Central Security Group.
Filing a new complaint about
×