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2.1 Based on 19 reviews
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  • Customers like
    • Always call when alarm rings 1
  • Customers don't like
    • Poor customer service 2
    • Refuse to honor the contract 2
    • Unable to cancel contract 2
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I like the security service. However customer service leaves a lot to be desired. I find that the integrity of the company is very questionable. Being quoted a price and then getting a bill that was much inflated, does not give me that loving feeling of wanting to continue when my contract is over. Read more

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When I moved into my new home I originally choose ADT for my home security. The next day while ADT was doing an install, Central showed up to my door and offered me a much better deal and a cheaper price with more features than ADT. The guy was eager in getting me to cancel my service (6/30/16) with ADT so I did. Central was supposed to do an install that following Saturday July 2nd. Then the supervisor at Central called me and said because... Read more

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Central Security Group, based out of Oklahoma, has wrongfully been taking money from me since January. This establishment is the epitome of typical snake-like salesmen and representatives. I have been mislead by this company in so many ways, on so many different encounters. I cannot seem to be "privileged" enough to speak to any supervisors , even after attempting to email the address given to me that would "grant access"... The email that was... Read more

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Terrible company! Terrible customer service! With all the complaints they have against them 440 with the BBB you would think they wouldn't want to lose another customer or have another negative review! I had the system put in a year ago, it was a mess from the beginning. I had to install and program my own cameras because the so called tech couldn't figure them out, the system kept false alarming at all hours of the day and night and sensors... Read more

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We moved out of our house and cancelled the contract by phone and then confirmed it by e-mail in mid-December 2015. They secretly continued to bill my credit card for months and were careful not to send me any receipts or confirmations. The only way we found out about it was because we had to get new cards due to a fraud alert, so the old card no longer worked. They couldn't keep charging the card so they sent us a bill in the mail. They now say... Read more

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Sold my previous house in July 2015. Still had 3 months of service left with the company. We paid 3 months worth of payment despite no service having been provided as we had to use different company at the new house due to HOA mandate. We jumped through all the hoops to ensure we send them written notice of termination of the contract and that they did get the notice to terminate service. That was in September 2015. They acknowledged the... Read more

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I was happy with them for 6 years. But after getting forced into retirement, and not having the budget I used to - I called to end my service. I told them why. I got passed around on the phone, offered a couple of free months to start a new contract, told that even though my contract is long expired I need to give advance notice in order to end service. They pass me around again between being on hold and with other people trying to get me to... Read more

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We have had a terrible experience with Central Security Group - stay away!! Over the past 7 years we've experienced numerous system outages. It takes forever to get a hold of customer service and when you do, nothing can be fixed over the phone and they have to send someone out for service which takes days to schedule. Their service is subcontracted and we've experienced multiple instances of them be rude, late or not showing up at all. On a... Read more

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Been with them for 3 years, signed a $48 a month monitoring fee. Today after our contract is up in 1 month, they call and say "why are you short paying your fee by $2.00? We said our contract said $48 !!! now we owe like additional $72 !! To boot over the 3-year period when we had to call them for questions // repairs, first of all we had to hold on their phone for at a minimum of 45 minutes, secondly they could not get a repairman out to our... Read more

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Had them for over 5 years. Sold my house and called customer service to discontinue service, as I did with other utilities company without any problem whatsoever. CSG refused to cancel my contract, instead they wanted me to continue paying, however I explained that I was building a new house and it would take 6-8 months to be completed. They wanted me to pay and when the house was completed they would give me "credit" for it. I refused and... Read more

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