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1.9 Based on 11 reviews Compare to others
  • Customers like
    • Always call when alarm rings 1
  • Customers don't like
    • Contract resolution issues 1
    • Refuse to honor the contract 1

Had them for over 5 years. Sold my house and called customer service to discontinue service, as I did with other utilities company without any problem whatsoever. CSG refused to cancel my contract, instead they wanted me to continue paying, however I explained that I was building a new house and it would take 6-8 months to be completed. They wanted me to pay and when the house was completed they... Read more

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90% of the compaints I see are complaining about the annual contract renewal. This is clearly discussed in the contract. If anything, the dealer is responsible for explaining this. It's also the customers responsibility to read the agreement. Luckily, i read the contract and have been nothing but pleased with their services Read more

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After my alarm went down for a couple weeks with no attempt by CSG and local guys to repair, I cancelled their service in writing and had another service put in. They continued to bill for full service for several months and then turned over to a collection agency when I did not pay for service not received. After attempting to resolve the matter, the head of customer service would not return my... Read more

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I changed Alarm Company in May, and they have been trying to bill me every month. I have sent them registared mail 3 or 4 different times, telling them to quit monitoring my system I have a different company now. I have talked to them 5 times about it. I have not used them for 7 months. I had contract with them for the ladt 7 years, and decided to change to someone in my area. When I talked... Read more

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A simple move to a new house and transfer my alarm. CS is trying to get me to sign a three year contact, and since they couldn't, they are being very difficult in reactivating my Alarm at my new home. 6 calls in with a tech standing in my house and three supervisors later and still nothing! Read more

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With Official Company Response

I moved out of my house April 2015 I'm not sure why but the security service was never turned off. I spoke with the sales rep and a "supervisor" about moving the service to the new house, in the end I didn't use SCG because they would not honor the price I was paying.CSG continues to bill me for service I don't have. Again a "supervisor" told me they would be holding me to the contract, but they... Read more

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Dont go to this company. They over charge you in your and try and make it seem as if you dont pay. Then when you pay your contract in full becasue yiu want to close it out and you tell them they say they wont cancel the contract although you have written and verbally told them.. they are not the smartest people Read more

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This is the worst security company I've ever had. Their customer service is disrespectful, they take months to fix any problem with your system, and good luck if it get fixed. I've been without service for a month, and nothing have been done about it. I called them 4 times already and all they can say is "my apologies" or "sorry to hear that." These company should be marked as a fraud, just... Read more

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My mother is 77 years old with dementia. She was forced to sell her home and move into a nursing home and Central Security refuses to void the contract at her home Read more

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Had Central Security since 2009, installed a new system with my cable company due to my current system being outdated and faulty. When I went to cancel they told me I was in a automatic renewal period for another five months. On the contract it doesn't have a time frame just that you can cancel with notice. Spoke with a supervisor, didn't care they are still going to charge me for five months.... Read more

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