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1.8 Based on 15 reviews Compare to others
  • Customers like
    • Always call when alarm rings 1
  • Customers don't like
    • Poor customer service 2
    • Refuse to honor the contract 2
    • Unable to cancel contract 2

We moved out of our house and cancelled the contract by phone and then confirmed it by e-mail in mid-December 2015. They secretly continued to bill my credit card for months and were careful not to send me any receipts or confirmations. The only way we found out about it was because we had to get new cards due to a fraud alert, so the old card no longer worked. They couldn't keep charging the card so they sent us a bill in the mail. They now say verbal cancellation doesn't work & the e-mail said stop the service but didn't use the secret word"... Read more

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Sold my previous house in July 2015. Still had 3 months of service left with the company. We paid 3 months worth of payment despite no service having been provided as we had to use different company at the new house due to HOA mandate. We jumped through all the hoops to ensure we send them written notice of termination of the contract and that they did get the notice to terminate service. That was in September 2015. They acknowledged the completion of contract. Now it's March 2016 and they are sending me invoice to my new address for security... Read more

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I was happy with them for 6 years. But after getting forced into retirement, and not having the budget I used to - I called to end my service. I told them why. I got passed around on the phone, offered a couple of free months to start a new contract, told that even though my contract is long expired I need to give advance notice in order to end service. They pass me around again between being on hold and with other people trying to get me to re-up. Finally they say I need to send an email to zcare@centralsecuritygroup.com - so I try to... Read more

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Resolved

We have had a terrible experience with Central Security Group - stay away!! Over the past 7 years we've experienced numerous system outages. It takes forever to get a hold of customer service and when you do, nothing can be fixed over the phone and they have to send someone out for service which takes days to schedule. Their service is subcontracted and we've experienced multiple instances of them be rude, late or not showing up at all. On a recent service call the tech showed up after hours, refused to follow instructions on where I... Read more

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Been with them for 3 years, signed a $48 a month monitoring fee. Today after our contract is up in 1 month, they call and say "why are you short paying your fee by $2.00? We said our contract said $48 !!! now we owe like additional $72 !! To boot over the 3-year period when we had to call them for questions // repairs, first of all we had to hold on their phone for at a minimum of 45 minutes, secondly they could not get a repairman out to our home for almost 2 weeks !! There we were left with No monitoring service, but *** well was charged... Read more

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Had them for over 5 years. Sold my house and called customer service to discontinue service, as I did with other utilities company without any problem whatsoever. CSG refused to cancel my contract, instead they wanted me to continue paying, however I explained that I was building a new house and it would take 6-8 months to be completed. They wanted me to pay and when the house was completed they would give me "credit" for it. I refused and promised them to spread the fact that they are plain thieves. After some back and forward and speaking... Read more

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90% of the compaints I see are complaining about the annual contract renewal. This is clearly discussed in the contract. If anything, the dealer is responsible for explaining this. It's also the customers responsibility to read the agreement. Luckily, i read the contract and have been nothing but pleased with their services Read more

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With Official Company Response

After my alarm went down for a couple weeks with no attempt by CSG and local guys to repair, I cancelled their service in writing and had another service put in. They continued to bill for full service for several months and then turned over to a collection agency when I did not pay for service not received. After attempting to resolve the matter, the head of customer service would not return my calls. Over $400 in charges for time not in service is unbelievable but what they seem to think is more important than a good customer Stay far away... Read more

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With Official Company Response

I changed Alarm Company in May, and they have been trying to bill me every month. I have sent them registared mail 3 or 4 different times, telling them to quit monitoring my system I have a different company now. I have talked to them 5 times about it. I have not used them for 7 months. I had contract with them for the ladt 7 years, and decided to change to someone in my area. When I talked to the first lady the first time, I asked to quit taking money out of my account, she said I would have to be a stop payment on my account, so I did... Read more

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With Official Company Response

A simple move to a new house and transfer my alarm. CS is trying to get me to sign a three year contact, and since they couldn't, they are being very difficult in reactivating my Alarm at my new home. 6 calls in with a tech standing in my house and three supervisors later and still nothing! Read more

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