Central Security Group Complaints and Reviews

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  • 1.5
    • Customers like
      • Always call when alarm rings1
    • Customers don't like
      • Refuse to honor the contract1
      • Worst1

    • Jul 17
    • Home Security
    • Austin, Texas
    • Csg Home Security System
    • 1
    • 1
    • 47
    • REVIEW RATING 4/5

    I moved out of my house April 2015 I'm not sure why but the security service was never turned off. I spoke with the sales rep and a "supervisor" about moving the service to the new house, in the end I didn't use SCG because they would not honor the price I was paying.CSG continues to bill me for service I don't have. Again a "supervisor" told me they would be holding me to the contract, but they... Read more

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    Dont go to this company. They over charge you in your and try and make it seem as if you dont pay. Then when you pay your contract in full becasue yiu want to close it out and you tell them they say they wont cancel the contract although you have written and verbally told them.. they are not the smartest people Add comment

    • Jul 06
    • Home Security
    • Csg Security Systems And Automation Services
    • 31
    • REVIEW RATING 4/5

    This is the worst security company I've ever had. Their customer service is disrespectful, they take months to fix any problem with your system, and good luck if it get fixed. I've been without service for a month, and nothing have been done about it. I called them 4 times already and all they can say is "my apologies" or "sorry to hear that." These company should be marked as a fraud, just... Read more

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    My mother is 77 years old with dementia. She was forced to sell her home and move into a nursing home and Central Security refuses to void the contract at her home Add comment

    • Mar 31
    • Home Security
    • Mesa, Arizona
    • Contract
    • 1
    • 1
    • 289
    • REVIEW RATING 5/5

    Had Central Security since 2009, installed a new system with my cable company due to my current system being outdated and faulty. When I went to cancel they told me I was in a automatic renewal period for another five months. On the contract it doesn't have a time frame just that you can cancel with notice. Spoke with a supervisor, didn't care they are still going to charge me for five months.... Read more

    Was this review helpful? 0 3

    • Mar 03
    • Home Security
    • Fayetteville, North Carolina
    • Cancellation Policy
    • 1
    • 1
    • 107
    • REVIEW RATING 4/5

    When I purchased my new home Bryan Leaphart came by to promote the Honeywell alarm system equipment and security. He claimed that the corporation was one of the best and stood by their product. He stated that there was a military clause and that the equipment even after receipt of military orders would be free and I wouldn't be penalized and released from contract upon proof of orders. When I... Read more

    Was this review helpful? 1 0

    • Jan 27
    • Home Security
    • Tucson, Arizona
    • Home Security Services
    • 116
    • REVIEW RATING 4/5

    This is a horrible company with no integrity. They ripped me off for $250 and continue to bill me even though they are fully aware that they do not monitor my alarm. When I tried to call to straighten it out, they hung up on me, put me on hold and never came back to my call several times, and then they told me the whole thing was straightened out and that they would let me out of the contract... Read more

    Was this review helpful? 0 0

    • Dec 06, 2014
    • Home Security
    • San Antonio, Texas
    • Security System
    • 1
    • 1
    • 123
    • REVIEW RATING 4/5

    Displeased is an understatement. Had a "new and improved" CSG unit installed. Not even 3 months with new system and it suffered a battery failure!? House was unarmed 4 days before CSG would send a tech to fix!! And we have a "warranty"!! Stay away from this security company! Read more

    Was this review helpful? 0 1

    • Nov 20, 2014
    • Home Security
    • Katy, Texas
    • Service Contract
    • 175
    • REVIEW RATING 4/5

    I HAD 3 YEARS CONTRACT WITH THEM CALLED THEM 2 MONTHS BEFORE EXPITED SAID YOU HAVE TO QAIT FOR TILL TERMS SO I CONTINUED AS MONTH TO MONTH AFTER IT EXPIRED AFTER I CALLED THAT I WANTED TO CLOSE THE ACCOUNT THEY SAID YOU HAVE ONE MORE YEAR OF SERVICE LEFT SAID WE AUTOMATICTLY RENEW IF NOT CANCELLED ON EXACT DATE THEY NEVER SAID WHEN WE JOINED THEM FOR 3 YEARS AS I COMPLETED AND THEY MAKE YOU... Read more

    Was this review helpful? 2 0

    • Oct 29, 2014
    • Advertisements and Cons
    • Houston, Texas
    • Billing
    • 157
    • REVIEW RATING 3/5

    This company is obviously doing the same thing to all of us...it keeps billing you when you don't want the service and when you cancel, the bills just keep coming..I have called several times and have paid for over a year of service that I never wanted..the company tells me that I have not cancelled properly though I have done everything I can to comply with their terms of cancellation...I have... Read more

    Was this review helpful? 1 0
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